I have a service issue with my trailer. What should I do?
- The first thing to do is determine which department is right for you: are you set up on blocks in a campground? You will need the Mobile Department at ext. 161 or submit a Mobile Service Request. Is your trailer towable? You will need the Service Department at ext. 703 or submit a Service Request.
- The next step is to make sure you have your trailer information and the name that is located on the Bill of Sale so our staff can find your file information. Please have the name, VIN, and model of your trailer in an email when sending requests.
- Then review the list of service requests: if there are appliances, these will most likely require an assessment before a proper repair can be determined. If possible, please send pictures of any data tag. If there are cosmetic defects, please provide pictures and measurements where applicable. Please see the required information on common service requests below:
CUSTOMER INFORMATION REQUIRED:
Service requests related to:
Trim: Pictures of the defect/problem, measurements of length and width of the trim
Wheels: Pictures of the defect/problem, picture of the tire information
Windows: measurements, pictures, and pictures of the etchings
Lights: Pictures, if round in shape then measurements of the diameter
Furniture: Pictures of defect/problem, further back view picture, picture of the data tag found on the furniture piece
Blinds: Pictures of data tags, measurements, and pictures of the full blind.
Awning: Pictures of the defect, data tag on the awning fabric, data tag on awning tube.
Metal Damage: Pictures of the damage, measurements of the metal that needs to be replaced, colour of the metal.
TV, Microwave, Mattresses, Radios, Speakers: Pictures of the defect, picture of the data tag.
Fridge: Pictures of the defect, measurements, and data tag (located on the inside of the fridge door).
CO2 Detectors: Pictures of the front and back of the detector, along with the sequence of flashing (sequence given indicates the reason for failure)
I am experiencing issues with my trailer but I think I just need some more information or troubleshooting from a technician. What can I do?
- You are welcome to call ext. 703 or submit a Service Request with your request(s) and we will fill out a Tech Contact Form. Our tech foreman can call or email to help troubleshoot issues. He can help determine if an appointment is necessary or help customers who are unsure on how to work an appliance properly. This option is particularly helpful for customers who are not close to our service department in Sebright, Ontario.
I am not sure if I am still within my warranty period. How can I find out?
- You are welcome to call ext. 703 or submit a Service Request and provide the following information: Name found on the Bill of Sale, VIN, and Model of the trailer. With this information, our service advisors will be able to see if you are still in your manufacturer warranty, extended warranty, or 30-day used trailer warranty with the dealership
I am waiting to receive my new trailer and schedule a walk-through. Who do I contact?
- Please contact Amanda at ext. 153 or email email@example.com to schedule your orientation or to find out more information regarding your trailer.
I need some parts for my trailer. Who do I contact?
- First you will need to determine if the parts are related to warranty or if they are customer-pay items.
a. If items are warranty related, please contact the service department at ext. 703, or fill out our Service Request.
b. If the parts are customer-pay related items, you will need to know if they are manufacturer-specific parts or after-market parts. Customer pay items could include the following: parts needed to repair damage, non-warrantable items, units out of warranty, or after-market parts.
i. After-market parts are from local suppliers and are typically less expensive than ordering from manufacturers. The following is a list of common after-market parts: solar panels, jacks, hitches, sewer/water hose, awning, slide toppers, and fittings..
• Please contact ext. 154 or email firstname.lastname@example.org
ii. Manufacturer-specific parts come from the manufacturer of the trailer. These parts typically cost more because freight and brokerage are added to the cost of the part. The following is a list of common manufacturer specific parts: flooring, seam tape, trim, some appliances, and decals..
• Please contact ext. 703 or submit a Service Request.
I have to come in for a service appointment but I live far away from Sebright, Ontario. What are my options?
- Book a campground stay at our park. A night stay hooked up to water and power is $55 + tax. Contact our campground to see if a stay is available: ext. 162 or email@example.com.
- Drop off appointments are available for the weekend. We often have customers drop off on a weekend and then pick up the next weekend.
- Waiting appointments are also available for customers looking to make one trip. The customers wait while the work is being completed and take their trailer home the same day.
We didn’t purchase our trailer from Layzee Acres directly. Can we still receive service?
- At this time, we are only servicing customers who purchased from us directly. You are welcome to contact us during our off season to see if we can help with service (November, December, February).
- We may not be able to service your trailer, but you are welcome to purchase after-market parts from our parts department. Please contact Russ at ext. 154 or firstname.lastname@example.org.